Part-Time IT Help Desk Support

Overview of the role

The Part-Time IT Help Desk Support serves as the on-site, first line of technical support for the company staff. This role bridges the gap between our remote Managed Service Provider and daily on-site technology needs. This position ensures staff receive timely, hands-on support for hardware, software, and basic connectivity issues while coordinating closely with the IT MSP for escalations and infrastructure-level support. You will assist with device setup and configuration, hardware maintenance, software installation, and basic network support. The ideal candidate is service oriented, dependable, and comfortable troubleshooting in person.

What you'll do:

• Technical Support & Troubleshooting
• Serve as the first point of contact for staff technical support requests.
• Troubleshoot and resolve basic hardware, software, and connectivity issues.
• Support hardware deployments, replacements, and setups and configurations of desktops, laptops, mobile devices, and computer peripherals.
• Assist with support for email, productivity suites (Microsoft 365/Google Workspace), and common applications.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Act as liaison between staff and the IT MSP to ensure clear communication and follow through.
• Help maintain network connectivity and resolve network-related issues.
• Account & System Support
• Assist with user account provisioning and de-provisioning.
• Document tickets, resolutions, and common issues in the help desk system.
• Maintain IT inventory and configuration records.
• Assist in user account management, group policies, and permissions within MS Active Directory.
• Assist in remediation efforts and project implementation.
• Training & Customer Service
• Provide clear and patient guidance to users of varying technical skill levels
• Communicate "how-to" tips for common tasks (e.g., password resets, VPN setup)
• Promote cybersecurity best practices

Who you are:

• Problem-solving: You like to identify the issue, analyze it, develop a solution, and evaluate its success. In addition, you know how to conduct research and find the right information.
• Self-motivated. You are motivated to do your best work each day and do not need to be prompted to complete your job duties. You communicate clearly and concisely.
• Clear communicator. You can communicate clearly and concisely. You're great at listening, identifying solutions, and providing respectful and productive communication to the people working with you.
• Collaborative. You are a dependable team player and enjoy working collaboratively towards a common goal. You're ready to roll up your sleeves and support as needed.

Education and Experience:

• Associate degree in Information Technology, Computer Science, or related field preferred. Current associate or bachelor's degree-seeking students in a related field are encouraged to apply. Equivalent practical experience will also be considered.
• Comfort with Windows and/or macOS environments
• Familiarity with Microsoft 365 or Google Workspace support
• Basic networking and connectivity troubleshooting
• Help desk ticketing systems experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.